General FAQs

  • When storing Crystal Clear Bags, we recommend that you keep the product in the original packaging that it came with. We use heavy paper between layers to avoid scratching, as well as rigid, enclosed boxes to protect fragile edges and reduce exposure to the elements. Please be aware that extreme moisture, heat or cold can cause Bags to become warped or brittle. Use climate control to combat extreme humidity and avoid warping. Bags should lie flat and not push against walls or shelves, as this friction can crinkle the edges. Please contact us if you have any additional storage questions.

     

    • Flap Seal Bags come standard with an adhesive strip on the Flap, which allows for the best speed of insertion and sealing in high production environments. Having adhesive on the Flap also allows for an “adjust to fit” option when using non-standard size products. For example: A product that is 20″ x 27″, fits well into a B2028 Bag. Simply insert the product into the Bag, peel the protective cover off of the adhesive strip and pull the Flap down the extra inch to fit tightly and neatly to the 20″ x 27″ size product.

     

    • Protective Closure Bags require fitting the Bag exactly to the product size, as the adhesive is on the Bag, rather than on the Flap. This feature is to ensure that items such as art prints and photographs do not come into contact with the adhesive when inserting or removing the item from the Bag. Protective Closure Bags are especially beneficial for longer term storage, protection of pieces and re-use.

     

  • All Crystal Clear Bags, as well as other art, photography or media supplies should not be left in hot or cold temperatures or over exposed to direct sunlight as damage may occur.

  • Whether you are looking to display greeting cards at a craft show or in a retail store, the following Canadian companies carry an assortment of display stands for your business needs:

    Golden Gate Wire Products – www.goldengatewire.ca

    Accurate Acrylics – www.acurateacrylics.com

    Disclaimer: Please note that these are not affiliate companies. 

  • MOAB papers are compatible, but not optimized for dye-based inks. Entrada and other cotton papers will show little visible difference. Microporous coatings on papers such as Colorado, Lasal Luster and Lasal Gloss are not ideal for dye inks. Dye inks are best served with swellable coatings that encapsulate the ink to protect the final print from fading.

     

  • ClearBags recommends a shelf life of 6 months or less for ECO products. However, when maintained at normal temperature and humidity levels, these products have an indefinite shelf life. Temperature extremes of hot and cold should be avoided. Recommended storage range is OF-120F maximum, ideally 72F. Keep away from heat and sources of ignition. Avoid extremes and sudden changes of environment. Avoid direct immersion in water. Failure to maintain these conditions will cause the material to begin to breakdown to a lower molecular weight material. These are not extraordinary conditions, they are the same conditions we apply to other plastic film products like Polystyrene, Polypropylene, HDPE, etc. The material can withstand excursions up to 140F, but not in a continuous fashion. After a few hours in the presence of high levels of heat, high moisture and bacterial exposure, the material will begin to compost, much like the lettuce you would package in bags. Field testing has produced a maximum temperature of 117.7 F in a truck when the outside temperature was between 105 to 107 F.

     

  • There are many claims in the marketplace for Biodegradable and Compostable products. Look for third party certifications from BPI or DIN CERTCO to industry specifications ASTM D6400 or EN 13432 to determine if a plastic product is Biodegradable or Compostable.

     

  • In general, Archival or Conservation-grade products are Acid-Free, Lignin-Free and free from anything else that can damage your artwork, photography, or other items intended to be preserved. Manufacturers who supply Archival or Conservation-grade products should be able to provide documents describing these Archival characteristics at the very least or have test results on file for you to review. Although Acid-Free products might not cause any initial damage, it is possible for them to break down relatively quick; becoming a danger to the item you are trying to protect. Like everything else there are varying degrees of archival. Depending on your need for preservation you may require higher-grade materials for use in and along side your items. Crystal Clear Bags and our Crystal Clear Boxes are high grade “Museum Quality” products. They are 100% virgin polypropylene which is naturally Acid and Lignin-free.

     

     

  • Lignin is an integral part of the cell walls in plants. If this Lignin is not removed when making pulp-based products they are not Lignin-Free. Over time, Lignin breaks down causing paper products to yellow. Acid free paper can become acidic as the Lignin breaks down. Lignin-Free means that no chemical processes are needed to remove these harmful elements.

     

  • The term Acid-Free is generally accepted and employed to describe products that are pH-Neutral to Alkaline (7 or slightly higher on the pH Scale). There are few papers remaining that are not buffered to a neutral pH using additives like Calcium Carbonate and by taking other steps during production processes. The pH levels should only be accepted when cold water extraction or better methods are used. Also, please note that acid testing pens are not reliable for either a pass or fail reading.

  • Crystal Clear Packaging is the best choice when you want to Promote, Protect, or Preserve your creation. Customers consistently report increased sales when using Crystal Clear Bags or Crystal Clear Boxes. In addition, Crystal Clear Bags and Crystal Clear Photo Boxes are approved for long term photo or document storage in accordance with the PAT Test. Packaging that is not acid-free and PAT tested (Photographic Activity Test ISO standard 18916) may discolor and damage your product. Enhance and protect your valuables by using Crystal Clear packaging!

     

  • Most plastic materials are recyclable so long as the plastic is identifiable and relatively clean. Crystal Clear Bags are made from Polypropylene resin identified by the recycle symbol “5”. Contact your local recycling center to see if they accept #5 Plastic Bags. We also carry products made of PVC, PLA, HDPE, and LDPE.

  • Crystal Clear Bags, as well as their adhesive, and Crystal Clear Photo Boxes are all safe for conservation and archiving purposes. These products have passed the PAT Test (Photographic Activity Test ISO standard 18916). Except for our Eco Clear Bags, all Crystal Clear Bags are naturally acid and lignin-free, which means that no chemical processes are needed to remove these harmful elements. Eco Clear Bags are made from starch-based PLA (polyactide), which is not acid-free.

  • Crystal Clear Bags Canada Inc.  offers custom sized and printed products. For custom quotes on custom products, please contact our Customer Service Team.

  • Crystal Clear Bags Canada Inc. offers custom sized and printed products. For custom quotes on custom products, please contact our Customer Service Team.

     


  • All returns require a Return Authorization number [RA#].  To obtain an Authorization number, please contact a Customer Service Agent.

    Shipping and Return Policy

    When shipping carriers are used, each customer acquires legal ownership of the product when it ships from Crystal Clear Bags Canada Inc. Crystal Clear Bags Canada Inc. is not responsible for any costs incurred due to order changes or cancellations. There is a 25% restocking fee for pre-approved returns and/or exchanges. Crystal Clear Bags Canada Inc. will ship product via Canada Post Expedited Parcel unless otherwise arranged with the customer. In the event that there is a shipping problem, Crystal Clear Bags Canada Inc. will assist customers with the carrier/courier to the fullest extent possible.

    Crystal Clear Bags Canada Inc. does not accept returns on clearance items, Backing Board, Foam Board, custom sizes, custom orders and/or orders over 90 days.

    Delivery Problems

    Crystal Clear Bags Canada Inc. is not responsible for missing or delayed product due to carrier problems. Customers should provide enough time to accommodate unexpected events that may delay order delivery. Crystal Clear Bags Canada Inc. recommends that customers provide a shipping address where someone will be available to accept delivery.

    Claims

    All delivery claims and return authorizations must be approved by a Crystal Clear Bags Canada Customer Service Representative. In the event that Crystal Clear Bags Canada Inc. has made an error, we will replace the product and ship via ground transportation of Crystal Clear Bags Canada Inc.’s choice. Crystal Clear Bags Canada Inc. is not responsible for courier or overnight shipping in the event that an order error has occurred. Damaged product should be made available or returned to Crystal Clear Bags Canada Inc. upon request before a credit is authorized and should only be discarded at Crystal Clear Bags Canada Inc.’s request.

    Damaged or Missing Items

    Crystal Clear Bags Canada Inc. recommends that customers inspect orders for accuracy and damage within 48 hours of receipt of the product.

  • A tracking number will be provided for parcels delivered through Canada Post and Purolator. The tracking number can be used on the Canada Post and Purolator websites to determine the delivery status of your parcel. A tracking number is not available for parcels that are sent through Regular Mail.

  • Every attempt is made to process orders within one business day. Depending on the volume of orders received, some orders may ship on the second business day. Orders for products that require custom cutting or special packaging, such as Backing or Foam Board, or large sized packages may take longer.

    Crystal Clear Bags Canada Inc is not responsible for missing or delayed product due to carrier problems. Customers should provide enough time to accommodate unexpected events that may delay order delivery. It is recommended that customers provide a shipping address where someone will be available to accept delivery.

     

  • We use Canada Post and Purolator for most of our shipping requirements. Shipping is calculated by the weight and dimensions of your package, as well as the distance it must travel. We will normally ship products via the lowest cost shipment method, unless directed otherwise. Shipping will be calculated during the check out process as an estimated cost, which may be subject to change, dependent upon any order changes, back ordered product and other similar factors.

  • It is possible to place an order online without your Customer Number, however, we strongly encourage you to provide it to ensure proper organization of your order history.

    • Returning customers can find their Customer Number on previous order invoices.
    • New customers will receive an account number once their first order is invoiced.
    • If you cannot locate a record of your Customer Number, please contact one of our Customer Service Representatives, who will be able to assist you.

     

  • We have pre-cut and pre-scored, as well as non-cut and non-scored Card Stock and Envelopes, available in many colors, sizes, and styles. Choose from the many options in our popular stationery lines and make your own unique greeting cards and invitations!

  • There are no minimum dollar orders. However, products do have a minimum quantity to be ordered for shipping purposes. For example, dependant on the size, Bags have a minimum of 5 to 25 per order and Envelopes have a minimum of 10 per order. Minimum quantities are shown in the first price column header of each product chart.

  • Absolutely! To prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of information, we have implemented physical, electronic, and managerial procedures to safeguard and secure the information that we collect. This site uses the latest in internet security to ensure your personal information is safe.

     

  • The first dimension displayed next to each product is the width, which is always the opening side for Crystal Clear Bags and Crystal Clear Boxes.

  • Crystal Clear Bags are very accurate with a variance of +/- 1/16″.

  • Several methods are available. If your product is a standard photo, art piece, or stationery size, chances are we carry the size. Check our Standard Sizes Page for reference.  If you are still having trouble finding the correct size, please contact our friendly Customer Service Team for help.

     

  • Envelope & Card Stock Color Disclaimer

    We strive to make the colours shown as accurate as possible. However, due to the inconsistencies of various monitors, the colors on your screen may not be an accurate depiction of the actual colour.  Screen images should be used as a guide only. If you would like a sample of any item, please contact our customer service department at 1-888-436-6197 or via the email found on the Contacts Page or via Order online Sample Kits.