Backorders & Out-Of-Stocks
At Crystal Clear Bags Canada Inc., we make every effort to fill your order as quickly as possible. However, occasionally an item may be out of stock or back-ordered. In these cases, we will not fill the order unless we have received specific instructions from you to do so. We will also only fill the order if the expected arrival date of the backorder is less than 30 days from the date of the original order. This policy helps to ensure that our customers receive their orders in a timely manner. If you have any questions about this policy, please contact our customer service department. Thank you for shopping at Crystal Clear Bags Canada Inc!
If an item you've ordered is out-of-stock or back-ordered, one of our team members will inform you of the situation and provide you with the options available. We apologize for any inconvenience and will do our best to get your order to you as soon as possible. Thank you for your patience.
Unfortunately, we are no longer able to provide free shipping on backorders as of September 1st 2022 due to increased costs out of our control. Applicable shipping will be charged to both the original order and any requested backorder by the method requested by the customer.
Each of our shipments is weighed and recorded for accuracy when it is shipped. We save phone conversations and written documentation for quality assurance purposes. This helps us ensure that our customers always receive the best possible service.
A confirmation e-mail with the tracking number, if applicable, will be sent to the e-mail address on file. Most orders ship the following business day. Please note: Pre-cut and custom orders may take additional time. Thank you for your order!